Terms and Conditions

1. INTRODUCTION

1.1. By using, visiting and/or accessing any part of www.bettilt.com website and or any sub-domain, website or mobile application that we own or operate (the "Website") and/or registering an account on the Website you agree to be bound by these Terms and Conditions, our Privacy Policy, our Cookies Policy and any other rules applicable to our betting or gaming products available on the Website (together the "Terms"), and are deemed to have accepted and understood all the Terms.

1.2. You should read the Terms carefully and, in the case, if you do not agree with them and/or cannot accept them, please do not use, visit or access the Website.

1.3. These Terms may be changed by us from time to time for any reason (including compliance with applicable legislation or requirements of regulators). Current version of the Terms will be available on the Website. If you continue to use the Website after such changes come into effect you are deemed to have accepted such changes to the Terms.

1.4. This website is operated by Lowell & Pruitt N.V., a company incorporated under the laws of Curaçao with Company Number 144786, having its registered office at Groot Kwartierweg 10, Livestrong Building, Curacao, and licensed by the Curaçao Gaming Control Board to offer games of chance under license number OGL/2024/916/0436 in accordance with the National Ordinance on Offshore Games of Hazard. Arbex Technology LTD, registered under the laws of Cyprus under registration number HE440466, having its registered address at: Evripidou, 9A, 3031, Limassol, Cyprus, provides administrative support and facilitation services for certain payment-related operations conducted on behalf of Lowell & Pruitt N.V.

As the case may be in these Terms the reference to Lowell & Pruitt N.V. may also include any entities which are the affiliates of Lowell & Pruitt N.V. and/or the members of its group.

Lowell & Pruitt N.V. will only communicate with you using the support@bettilt.com. All correspondence will be sent to your Registered E-mail Address provided upon opening of the Player Account. If you have any questions in regard to these Terms & Conditions or the operation of the Website or use of the Service, please contact us at support@bettilt.com.

1.5. Reference to "you", "your", "customer", "user" or "player" shall mean any person using the Website or any services available thereon and/or any registered customer of the Website.

1.6. Reference to "games" shall mean Casino, Live Casino, Sportsbook, cards, and other games as may from time to time become available on the Website. We reserve the right to add and remove Games from the Website at its own discretion.

1.7 Cardholders are advised to retain a copy of all transaction records as well as the Terms and Conditions accessible via the website.

2. ACCOUNT

2.1. Legal requirements

2.1.1. Reference to the "Account" shall mean an account registered by you on the Website after accepting and agreeing to these Terms. By registering an Account, you declare that you are over 18 years of age or of a higher minimum legal age as stipulated in the jurisdiction of your residence under the laws applicable to you. It is your sole responsibility to know whether the services available on the Website are legal in the country of your residence. Persons who are under the age of 18 years are not allowed to use the Website and/or any services available on it.

2.1.2. Restricted jurisdictions. You are not allowed to register on the Website and use our services if you are a resident of Afghanistan, Albania, Algeria, Angola, Aruba , Australia, Austria, Barbados, Belarus, Belgium , Belize, Bolivia, Bonaire , Bosnia and Herzegovina, Bulgaria, Burkina Faso, Cambodia, Cameroon, Cayman Islands, Central African Republic, Comoros, Côte d'Ivoire, Croatia, Cuba , Curacao , Cyprus , Czech Republic, Democratic People's Republic of Korea, Democratic Republic of Congo, Denmark, Estonia, France, French Guiana (overseas region of France), Georgia , Germany, Greece, Guadeloupe (overseas region of France) , Guatemala, Guinea, Haiti, Hungary , Iran, Iraq, Italy, Jamaica, Japan, Jordan, Kenya, Lao People's Democratic Republic, Latvia, Lebanon, Lithuania, Libya, Mali, Malta, Martinique (overseas region of France), Mayotte (overseas department of France), Moldova , Monaco, Montenegro, Morocco , Mozambique, Myanmar, Namibia, Nepal, Netherlands, Nicaragua , Nigeria, Niger, Norway, Oman, Pakistan , Panama, Philippines, Romania , Russia , Rwanda, Saba , Senegal, Singapore , Somalia, Slovakia, South Sudan, South Africa, Spain , St Eustatius, Saint Barthélemy (overseas collectivity of France), St Maarten , Statia , Sudan, Sweden , Switzerland, Syria, Tanzania, UK , USA , Uganda , Ukraine, United Arab Emirates , Uruguay, Venezuela, Vietnam, Virgine Islands (UK), Yemen, Zimbabwe. We reserve the right to refuse customers from any other country over and above the aforementioned jurisdictions at our own discretion.

2.2. Registration of Account

2.2.1. In order to place bets, play games and deposit money you need to register the Account on the Website.

2.2.2. To register the Account, you must provide complete and up-to-date information including a mobile number, e-mail address, username, password and other mandatory information requested on the registration form.

2.2.3. By registering the Account on the Website, you agree to specify your legal name. We may take action to check the accuracy of the information you provide. You're not allowed to change this data, but there are cases in which you can individually request for changing of data by contacting Website customer support, such as an honest mistake etc.

2.2.4. If you choose, or you are provided with a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. We will never ask you to reveal your password and will never initiate contact with you to ask you for the memory joggers associated with your password.

2.2.5. Employees, former employees of service providers and/or affiliated persons are not permitted to register the accounts on the Website and cannot exploit the services and promotions available on it. Same rules apply to family members of the above mentioned. Violation of this rule will result in the account being permanently closed and the referred accounts will be considered as fraudulent. Any winnings derived from such activities will be deemed as cancelled.

2.3. Account Issues

2.3.1. If you forget your password or think that somebody knows details of your personal data, moreover if you suspect that another user is taking an unfair advantage through cheating or collusion you must report the suspicion to us.

2.3.2. We reserve the right to declare any bet or transaction void partially or in full if we, at our own discretion, would deem it obvious that any of the following circumstances have occurred:

1. the Account holder or people associated with the Account holder may directly or indirectly influence the outcome of an event;
2. the Account holder and or people associated with the Account holder are directly or indirectly avoiding the rules of the Website;
3. the result of an event or the bet has been directly or indirectly affected by criminal activity;
4. the odds of an event have significantly been changed due to a public announcement in relation to the event;
5. bets have been placed that would not have been accepted otherwise, but they were accepted during periods when the Website have been affected by technical problems;
6. due to an error, such as a mistake, misprint, technical error, human error, force majeure or otherwise, bets have been offered, placed and or accepted due to this error.

2.3.3. When we close or suspend an Account for whatever reason, we reserve the right to close any future Accounts that may be registered by the same person, device, address, or that may use the same payment wallets or credit cards and void/cancel all bets and transactions of that Accounts.

2.3.4. We offer two-factor authentication (2FA) as additional protection from unauthorised use of your Account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.

2.4. By registering the Account on the Website, you undertake, declare and warrant that:

2.4.1. You are over 18 years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the Website.

2.4.2. You will use this Website and your Account solely on your own behalf and exclusively for the purpose of your genuine participation in the Games and not for any financial or other operations; your participation in the Games will be strictly in your personal non-professional capacity for recreational and entertainment reasons only. Any use of the Website and/or any services available on it by a corporate player or for commercial purposes is prohibited.

2.4.3. You participate in the Games on your own behalf and expressly not on behalf of any other person or company.

2.4.4. You are not resident in Afghanistan, Albania, Aruba, the Bahamas, Barbados, Belgium, Bonaire, Botswana, Burkina Faso, Belarus, Benin, Cambodia, Cayman Islands, Curacao, Cuba, Cyprus, Democratic People's Republic of Korea, France, Germany, Ghana, Georgia, Gibraltar, Haiti, Iran, Iraq, Jamaica, Japan, Jordan, Mali, Malta, Mauritius, Morocco, Montenegro, Myanmar, Netherlands, Nicaragua, Nigeria, Pakistan, Panama, Philippines, Russia, Spain, Saba, Senegal, Singapore, South Sudan, Statia, Spain, St Maarten, Sweden, Syria, Trinidad and Tobago, Uganda, USA, UK, Ukraine, UAE, Vanuatu, Yemen, Zimbabwe.

2.4.5. All information that you provide to us is true, complete, and correct, and that you shall immediately notify us of any change of such information.

2.4.6. You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from us.

2.4.7. All money that you deposit into your Account is not tainted with any illegality and, in particular, do not originate from any illegal activity or source.

2.4.8. You understand that by participating in the Games you take the risk of losing money deposited into your Account.

2.4.9. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties' participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to invalidate or close your Account or invalidate your participation in a Game in the event of such behaviour.

2.4.10. In relation to deposits and withdrawals of funds into and from your Account, you shall only use credit cards and other financial instruments that are valid and lawfully belong to you.

2.4.11. The computer software that we make available to you is owned by us or other third parties and protected by copyright and other intellectual property laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions hereby established and in accordance with all applicable laws, rules and regulations.

2.4.12. Games played on the Website should be played in the same manner as games played in any other setting. You shall be courteous to other players and our representatives and shall avoid rude or obscene comments, including in chat rooms.

2.4.13. This is your first registration on the Website.

2.4.14. You have not been self-excluded from any gambling website in the past 12 months.

2.4.15. You are aware and acknowledge that Website sets certain limitations to the maximum prizes that can be won per 24 hours and/or can be withdrawn per 24 hours.

2.4.16. Upon the suspicion of any use of the Website and/or any services available on it in breach of article 2, we reserve the right to change or terminate any bonuses, cancel any winnings and close your Account involved.

3. MULTI ACCOUNTS

3.1. You can sign up (register) and use only one Account on the Website.

3.2. Only one Account for each household, IP address and computer or device is allowed. If two or more users share the same household, IP address and computer or device we must be informed by the respective Accounts' holders in advance.

3.3. The use of multiple Accounts is strictly prohibited. Upon the suspicion of the multiple registration or attempt to register more than one Account, for whatever reason, we may block or close any or all of your Accounts at our discretion. We may also void all the bets that have been placed in any of your Accounts, block/terminate/change bonuses and gifts and void withdrawal requests. In addition, any returns, winnings, or bonuses have been gained or accrued during any of your Accounts lifecycle will be forfeited from you.

4. PAYMENTS POLICY

4.1. PAYOUTS

4.1.1 When the outcome of a Game you participate in becomes determined or, where applicable, we have confirmed the relevant result of an event and settled the markets; all winnings will be available on your Account.

4.1.2. If we mistakenly credit your Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of us and the amount will be deducted from your Account. If prior to us becoming aware of the error you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately.

4.1.3. We will carry out additional verification and identification procedures for any withdrawal or reserves the right to carry such verification procedures at any level of withdrawals. All transactions will be checked to prevent money laundering.

4.2. DEPOSITS

4.2.1. To have a possibility to place bets and play for real money you have to deposit money into your Account. You can deposit at any time online by using your debit or credit card, e-wallet, via a bank transfer or via all available deposit methods. All available deposit methods you can find in "Deposit page" on the Website. Cash or cheques are not an accepted method of deposit. Please note that some of the methods may not be available in some countries.

4.2.2. We accept payments in various currencies. Any payment received by us in a currency other than the currency of your Account will be converted into the currency of your Account, at the prevailing exchange rate. Please note that any exchange premiums are payable by you.

4.2.3. We reserve the right to use additional procedures and means to verify your identity (KYC) when effecting deposits into an Account and to close an Account if you fail to send these documents to us.

4.2.4. We reserve the right to request additional source of funds based on a case-by-case basis and to close an Account if you fail to send these documents to us.

4.2.5. We do not grant any credit for the use of its services.

4.2.6. By depositing you confirm that all deposited funds rightfully belong to you and that the funds have not been obtained or derived from any illegal means, are authorized and you won't try to decline them or take any action which will cause such payment to be reversed by the third party, in order to avoid any legitimate liability.

4.2.7. As a prevention of money laundering, a deposit must be wagered at least once before a withdrawal can be made. Please note that if wagering requirements are in place, the wagering requirement needs to be respected before a withdrawal is requested.

4.2.8. We do not allow making 3rd party deposits (by a friend, relative, partner, wife or husband). All payments have to be made from an Account/system or credit card that is registered on the Account holder. If the 3rd party deposits are noticed all winnings will be cancelled.

4.2.9. You may only deposit the maximum amount of Euro 100.000 (or the equivalent in your Account currency) in any 24 hours unless a larger amount has been agreed by us.

4.2.10. We reserve the right to request you to provide source of funds when you make a deposit of an amount greater than Euro 2000 (or the equivalent in your Account currency).

4.3. WITHDRAWALS

4.3.1. You have to provide your KYC documents, credit card pictures (both sides, front and back. The card number should be with the first 6 and last 4 digits of the card clearly readable, while the remaining digits of the card number and CVV / CVC code should not be visible) and bank statement, copy of a personal identification document, proof of address, proof of ownership of any other used payment method when claiming the withdrawal for the first time. Additional requirements depending on payment channels will apply.

4.3.2. We reserve the right to change the maximum allowed sum for each payment system per one transaction at any time and without prior notification.

4.3.3. A withdrawal request will not be processed until all wagering requirements have been met.

4.3.4. It will not be possible to withdraw funds marked as "Bonus", as well as funds stuck in an aborted game.

4.3.5. We have the right to refuse withdrawal if the total bet amount is less than the amount of the last deposit. You have to turn over the initial deposit at least one time before being able to withdraw. (For Sportsbook, the deposit amount must be wagered at least once at a minimum odd of 1.3)

4.3.6. All withdrawal requests are processed within two (2) banking days, but there are cases where these timing can be longer, depending on payment channels, additional account checks and public holidays.

4.3.7. A user cannot withdraw funds in excess of his/her Account balance.

4.3.8. Withdrawals will be done through the same payment method and payment details, chosen by you when placing a deposit, unless we are unable to do so or decide otherwise. This is at our discretion. If you have deposited using several payment methods, we reserve the right to split your withdrawal across such payment methods and process each part through the respective payment method at our discretion and in accordance with anti-money laundering policies and regulations.

4.3.9. All deposits/withdrawals made to/from your Account, are transferred to/from bank account/s, debit/credit card/s, wallet or any other payment options available in your country, which belong solely to you and are in your name.

4.3.10. It is prohibited to make any withdrawal from your Account, bank account/s, debit/credit card/s, wallet or any other payment options which do not belong (solely) to you. This is in order to prevent that we transfer funds to persons who have not been duly identified by us, in accordance with anti-money laundering policies and regulations.

4.3.11. When a withdrawal is cancelled, the funds are returned back to your Account and you can make use of those funds accordingly on the Account. We do not assume any responsibility for any funds lost during gameplay following a withdrawal cancellation either by you or by us.

4.3.12. Please be advised that our products are consumed instantly during gameplay. Thus, we cannot provide refunds, returns of monies, or cancellation of the requested service when playing. If you play a Game with real money, the money will be drawn from your Account instantly.

4.3.13. For withdrawals, the maximum amount you can request is EUR 10,000 (or the equivalent in your Account currency) within a 24 hour-period, and EUR 50,000 (or the equivalent in your Account currency) in a 30 days' period. The maximum withdrawal limit will depend on the restrictions imposed by the payment method you selected during your deposit transaction. We reserve the right to adjust withdrawal limits on a case-by-case basis, taking into consideration various factors such as account history, transaction patterns, compliance with regulatory requirements, security concerns, verification status, account type, promotional or bonus conditions, other relevant factors.

4.3.14. We have the right to reject a withdrawal request if the suspicion arises that funds are being withdrawn for any fraudulent or money laundering reasons, pending the investigation thereto.

4.3.15. Prior to accepting a withdrawal we may request that you provide legal identification for example certified copies of passports, ID cards or other such documentation as we feel is required in the circumstances. We may also carry out phone verification, face verification or other such verification as is required to ensure that you are who you say you are.

4.3.16. You can only have one pending withdrawal (i.e. requested but not processed) per payment method at any one time. Furthermore, depending on the method used, you can make only one withdrawal request per 24 hours period.

4.3.17. If you win more than Euro 50,000 (or the equivalent in your Account currency), we reserve the right to divide the payout into monthly instalments of maximum Euro 50,000 (or the equivalent in your Account currency), until the full amount is paid out. All progressive jackpot wins will be paid in full.

4.3.18. The maximum winning amount per 24 hours for one Customer cannot exceed Euro 100,000 or the equivalent in your Account's currency. Any winnings above said maximum amount may be cancelled by us.

4.3.19. The maximum winning per single bet on TVbet's games for one Customer is capped with Euro 3,228.00 or the equivalent in your Account's currency. Any winnings above said maximum might not be credited to the Customer's account.

4.4. CRYPTOCURRENCY RULES

4.4.1. Introduction of Crypto Usage Rules – Lowell & Pruitt N.V. offers customers the ability to transact using various cryptocurrencies, including BTC, BCH, ETH, DOGE, LTC, TRX, USDT, XRP etc.. While playing games on the platform, these cryptocurrencies are automatically converted into fiat currency. This document outlines the risks, responsibilities, and policies associated with cryptocurrency transactions.

4.4.2. Cryptocurrency Usage and Third-Party Providers – Deposits and withdrawals can also be made in cryptocurrency, but you may not be allowed to bid or make any wagers in cryptocurrency. Cryptocurrency transactions with all types of cryptocurrencies on the Website may be processed by third-party payment service providers. Lowell & Pruitt N.V. does not guarantee and is not responsible for the availability of third-party payment service providers available on the Website. Cryptocurrency transactions are final once initiated and cannot be cancelled or refunded due to the nature of cryptocurrency network. Third-party payment service providers may introduce their own terms and conditions. Customers are responsible for reviewing those policies before proceeding with deposits/withdrawals. Lowell & Pruitt N.V. shall not liable for any third parties' decisions related to transactions.

4.4.3. Deposits – Customers may deposit funds using the listed cryptocurrencies or other payment methods available at our website. Deposits can only be made from the customer's own funds. Due to the nature of cryptocurrencies, deposit limits may vary significantly. Customers wishing to limit their gambling activities are encouraged to use other available options.

4.4.4. Withdrawals – Cryptocurrency withdrawals will be processed to the wallet address specified by the customer at the time of the withdrawal request, which should be the same wallet address deposits were received from. Customers are responsible for ensuring the accuracy of their wallet address. Lowell & Pruitt N.V. will not be liable for any errors leading to lost funds.

4.4.5. General Transaction Policies – Lowell & Pruitt N.V. is not a financial institution and does not offer interest-bearing accounts or currency exchange services. Transactions involving cryptocurrencies are irreversible, and Lowell & Pruitt N.V. shall not be liable for errors made during the transaction process, such as incorrect wallet addresses or amounts. Customers are solely responsible for the security and management of their cryptocurrency assets. Lowell & Pruitt N.V. is not liable for any loss, theft, or misuse of funds. In the event of a claim by a player requiring funds to be paid back, Lowell & Pruitt N.V. shall pay the fiat currency equivalent of the cryptocurrency value based on the exchange rate applicable on the date the deposit was originally made.

4.4.6. Cryptocurrency Risks – Customers acknowledge the inherent risks of using cryptocurrencies, including market volatility, regulatory changes, and security vulnerabilities. By using cryptocurrencies, customers accept full responsibility for these risks. Cryptocurrencies are highly volatile. Lowell & Pruitt N.V. does not guarantee the value of any cryptocurrency at any given time. Customers understand that the amount of cryptocurrency used for deposits, withdrawals, or gaming may fluctuate significantly, and Lowell & Pruitt N.V. shall not be held liable for any losses incurred as a result of such fluctuations.

4.4.7. Security – Customers are advised to use secure wallets and follow best practices for safeguarding their crypto assets. Lowell & Pruitt N.V. is not responsible for any breaches or hacking incidents.

4.4.8. Account Security – Customers must secure their account credentials. Lowell & Pruitt N.V. is not liable for unauthorized access or activities resulting from compromised account information.

4.4.9. Customer Indemnity – Customers agree to indemnify and hold Lowell & Pruitt N.V. harmless from any claims, damages, or liabilities arising from their use of cryptocurrencies in the online casino. This includes but is not limited to third-party claims, legal actions, and financial losses.

4.4.10. Irreversible Transactions – Customers agree that once a transaction is confirmed, it cannot be undone. Lowell & Pruitt N.V. shall not be liable for any errors made by customers during the transaction process, including incorrect addresses or amounts.

4.4.11. Transaction Delays and Exchange Rates – Cryptocurrency transactions might not be available, may be interrupted, delayed, or suspended due to failures, errors, omissions, or loss of transmitted information that is beyond our control. Customer acknowledges that there may be some delays from third party payments services providers, due to which customer's private account may not reflect changes related to transactions. Due to the nature of cryptocurrency, such transactions might not be instant, and the customer might receive a higher or lower amount in fiat currency. We are not responsible for any such fluctuations. Customer acknowledges that due to cryptocurrency exchange rate updates, the cryptocurrency price for each potential cryptocurrency transaction may change, and the customer undertakes to track these changes independently.

4.4.12. Third-Party Restrictions and Fees – Customer acknowledges that third-party payment service providers may apply restrictions to cryptocurrency transactions, including limits to the amount of cryptocurrency that a customer may deposit or withdraw per transaction. Fees applicable to cryptocurrency transactions are introduced and charged directly by cryptocurrency payment providers in accordance with their terms and conditions. A transaction fee will be added by the cryptocurrency network to the total cost of the cryptocurrency transaction. Any applicable fees to be charged for the cryptocurrency transactions will be shown at the time of making a transaction, before being confirmed by the customer.

4.4.13. Verification and High-Risk Transactions – Customer acknowledges and accepts that cryptocurrency transactions identified as potentially high-risk may be canceled. Customer acknowledges the requirement to complete any additional verification procedures as may be necessary due to cryptocurrency transactions. These may include but are not limited to proof of identity and proof of address checks, suspicious transaction monitoring, AML and anti-fraud checks, additional questions, and requests to upload particular documents.

4.4.14. Legal Compliance – Customers are responsible for adhering to all relevant laws and regulations concerning cryptocurrency use in their jurisdiction. Lowell & Pruitt N.V. assumes no liability for legal consequences arising from non-compliance.

4.4.15. Policy Modifications – Lowell & Pruitt N.V. reserves the right to modify, update, or change the risk policy provisions for crypto usage at any time without prior notice. Customers are encouraged to review these provisions regularly to stay informed of any changes.

5. ACCOUNT CLOSURE

5.1. You may close your Account at any time and request a withdrawal of the balance of the Account, subject to the deduction of relevant withdrawal charges. To close your Account, you must first cancel any open bets if applicable, and contact the Website customer support. The effective closure of the Account will correspond to the termination of agreement with us. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction you shall inform us.

5.2. The method of repayment will be at our absolute discretion.

5.3. We reserve the right to close your Account and to refund to you the "Available to withdrawal" balance, subject to the deduction of relevant withdrawal charges, at our absolute discretion and without any obligation to state a reason or give prior notice.

5.4. We reserve the right to cancel and remove any bonus amount awarded to you if not been used within thirty (30) calendar days from the date awarded.

5.5. We reserve the right to refuse a withdrawal claim in case of fraud, in which case an Account will be suspended and the payment not processed.

6. PERSONAL INFORMATION

6.1. We will comply with applicable data protection laws in respect of the personal information you supply to us. Your personal information is processed in accordance with our Privacy Policy.

7. UNETHICAL CONDUCT AND PROHIBITED ACTIVITIES

7.1. Criminal Activity – In the case when any irregularity (including a suspicion of attempted money-laundering or fraud) has been noticed, we reserve the right to close Accounts and/or report about criminal or other suspicious activities provided through one or multi Accounts to the relevant existing regulatory or law enforcement authorities. All offenders' Account balances will be blocked, withdrawals will be void, deposits and winnings will be forfeited.

7.2. Collusion and cheating – We are eligible to disable users Accounts and forfeit their Account balances (including deposits and winnings) if they will be noticed of gaining, attempting to gain an advantage of trading information of their cards or establishing a collusive agreement with other users to take an unfair advantage. These advantages may consist of chip dumping and transfer, discussing a hand during play, multiple using a single Account, soft playing. We provide the rigorous examination of play by both manual and automated ways and investigates all related user complaints. In addition, we provide proactively and randomly examining gameplays and Accounts.

7.3. Fraudulent activity – Once we noticed a fraudulent, unlawful, dishonest or improper activity (including using Martingale strategy or similar strategies, using the VPN, proxy or similar service that masks or manipulates the identification of your real location, or making bets, wagers or poker play through a third party or on behalf of a third party) on the Website, we are eligible to block user's Account and/or forfeit of all Account balances (including deposits and winnings) without prior notification. In such cases, we reserve the right to report fraudulent activity to existing regulatory and law enforcement authorities including but not limited to banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such user.

7.4. Restricted activities – Any outside bet spread combination on Roulette games that cover 24 or more (64%) of the 37 unique number spots on the table is strictly prohibited. For example, betting on both Red and Black, which covers 36 of the 37 possible outcomes, falls under this category. In the event that a player engages in such a prohibited combination, all winnings and bonuses associated with the gameplay will be deemed void, and the player may be subject to account suspension or closure.

7.5. We will review all player Accounts and classify them at its discretion. Once a player is classified as a "bonus hunter" or "bonus abuser", all winnings and bonuses will be void and the Account will be suspended and the payment not processed.

8. LIVE CHAT

8.1. As part of your use of the Website, we may provide you with a chat facility, which is moderated by us and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such a facility. Your use of the chat facility should be for recreational and socializing purposes, and is subject to the following rules.

8.2. You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred, or profanity.

8.3. You shall not make statements that are abusive, defamatory or harassing or insulting to the Website or us.

8.4. You shall not make statements that advertise, promote or otherwise relate to any other online entities.

8.5. You shall not make statements about us, the Website, or any other Internet site(s) connected to us that are untrue and/or malicious and/or damaging to us or Website.

8.6. You shall not collude through the chat rooms or separate chat. Any suspicious chats will be reported to the relevant regulatory or law enforcement authority.

8.7. In the event if you breach any of the above provisions relating to the chat facility, we shall have the right to remove the chat room or immediately terminate your Account. Upon such termination, we shall refund to you any funds which may be in your Account over and above any amount which may be owing to us at such time (if any).

9. CRASHED AND ABORTED GAMES

9.1. We are not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. Refunds may be given solely at our discretion.

9.2. We shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Website or its content, including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the Website or its content or any errors or omissions in content.

9.3. In the event of a casino system malfunction, all wagers are void.

9.4. In the event a Game is started but miscarried because of a failure of the system, we shall refund the amount wagered in the Game to you by crediting it to your Account or, if an Account no longer exists, by paying it to you in an approved manner; and if you have an accrued credit at the time the Game miscarried, credit to your Account the monetary value of the credit or, if an Account no longer exists, pay it to you in an approved manner.

10. DUTIES

10.1. We reserve the right to assign or otherwise lawfully transfer its rights and obligations under the Terms.

10.2. You may not assign, sublicense or otherwise transfer or encumber in any manner whatsoever any of your rights or obligations under the Terms.

10.3. In case you encumber any of your rights under the Terms, you shall forfeit all your rights under the Terms towards us.

10.4. In case by law, or by decision of a court the transfer of your rights and/or obligations is deemed legal, all withdrawals shall be done through the same payment method and payment details chosen by you when placing a deposit, to ensure compliance with anti-money laundering policies and regulation.

11. COMPLAINTS

Complaints submission process – The Customer Support Team handles all Customer inquiries, ensuring prompt and high-quality responses. Players may lodge a complaint free of charge at any time up to six months of the settlement of the bet or the incident about which they are making a complaint. In the case of P2P (such as poker) or ante post fixed odds betting the six month clock begins after the bet settlement or conclusion of a specific event rather than the placement of the wager. Customers are entitled to submit complaints regarding in-running sports betting within six months of the relevant event. However, they should be advised that, due to the nature of in-running betting, certain data critical to the investigation may only be available for a limited time. Accordingly, it may be necessary to raise such complaints promptly. The operator cannot reasonably be expected to retain specific data indefinitely where it is no longer feasible to do so. If the Complaint is initiated after the six-month period, the Company can decide not to handle the Complaint, depending on the subject of the Complaint.

Stages/Escalation of Complaint Resolution – Complaints can only be made by the registered player. Article 1.3. section c of the LOK mandates that a player is not allowed to sell, donate, rent out, lease, pawn, or pledge, under any title, any of their claims against the holder of a gaming license from the CGA. If you have a concern or dispute, please contact our Customer Support team as a first step. You can reach us via Email and Live Chat. If your issue is not resolved through initial support, you may submit a formal complaint which is available in English and the language of the website you are using. To submit a complaint please download the form, fill it in, and email to us. The form will ask for: Your full name, address, and country of residence; Your account number/account name (if applicable); The date of the complaint and the date of the issue or disputed event; A clear description of the issue; Amount in dispute; URL. We may request documents to support your complaint. Upon receiving this Complaint Submission Form, the Complaint becomes a Reportable Complaint. The Company will provide the customer support function through a system designed to manage the support tickets, complaints, feedback and suggestions submitted by Customers. The Customer will receive a final conclusion of their Reportable Complaint. If you're not satisfied with our final response, you have the right to escalate your complaint to an approved Alternative Dispute Resolution (ADR) provider.

Role of the CGA – The CGA will not resolve or make decisions on any player complaints regarding gambling-related transactions on the operator's website(s). Unless deemed to be inadequately handled, the decisions made by the operator and/or ADR provider will not be subject to reviewing and/or overturning by the CGA. CGA can be contacted by the Customer with regards of matters such as malpractice, breach of license conditions or whistle blowing.

Complaint Resolution Process – Timeline: Responsible Gaming Complaints – Complaints related to responsible gaming will be prioritized. We aim to resolve such complaints within five (5) business days whenever possible. Upon receiving a responsible gaming complaint, we will respond within two (2) days to confirm receipt, explain how the complaint will be processed and provide an estimated timeframe for resolution. If more time is needed, players must be informed of the delay, which cannot exceed two (2) weeks.

Timeline: All Other Complaint Types – The operator will assess and respond to complaints within four weeks. If necessary, this period may be extended once by an additional four weeks, with prior written notice to the player. Within one (1) week of receiving a complaint, the operator will confirm receipt in writing, explain how the complaint will be processed and provide an estimated timeframe for resolution. Every player who submits a formal complaint will receive a final written response. If you do not provide the required information within four (4) weeks of our request, we may be unable to proceed and the complaint may be closed or rejected. If the player is unsatisfied with the resolution, they may escalate the matter to an independent ADR entity.

Alternative Dispute Resolution (ADR) – In accordance with our licensing obligations under the LOK framework, we provide access to independent and free ADR services for all players. The Customer must first exhaust the Company's complaint procedure before approaching an ADR. A minimum claim amount of EUR 5.000 has been established for a claim to be eligible for escalation to ADR, or if the complaints concerns a responsible gaming issue. Once the ADR process is completed, it cannot be restarted with a different ADR provider. The ADR procedure does not eliminate the possibility for Customers to bring proceedings against the Company to any Curaçao Courts instead of opting for an ADR procedure.

Reasons for Complaint – The player has the right to make a complaint regarding any part of their relationship with the operator, or any incident related to their participation in a game of chance. This includes (but is not limited to): Deposit issues; Withdrawal issues; Bonus terms and conditions; Account closures or restrictions; Alleged errors or unfairness in game outcomes; Responsible gaming issues; Treatment of player balances; KYC and Verification; Data Protection; Technical or Software issues; AML concerns; Issues with minors; Fraudulent games; Fraudulent practices; License or regulation; Unfair terms and conditions.

12. AGREEMENT AND ADMISSIBILITY

12.1. These Terms, the Privacy Policy, the Cookies Policy and any document expressly referred to in them and any guidelines or rules posted on the Website constitute the entire agreement and understanding between you and us with respect to this Website and save in the case of fraud it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to this Website.

12.2. A printed version of these Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relate to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

12.3. If any provision of these Terms is held to be illegal or unenforceable, such provision shall be severed from these Terms and all other provisions shall remain in force unaffected by such severance.

12.4. In case of inconsistency of textual content between language versions, the English version of the Website shall prevail.

12.5. These Terms are governed by the laws of Curacao and the parties agree to the jurisdiction of the Curacao courts and to the rules of arbitration in accordance with applicable law.

13. COPYRIGHT

13.1. Any unauthorized use of the Bettilt and/or Bettilt trademark and/or logo may result in prosecution.

13.2. www.bettilt.com is the uniform resource locator of the Website operated by us and no unauthorized use may be made of this URL on another website or digital platform without our prior written consent.

13.3. We are the owner or the rightful licensee of the rights to the technology, software and business systems used within this Website.

13.4. The contents and structure of the Website pages belong to us, all rights reserved. The copyright in this Website including all text, graphics, code, files, and links belongs to us and the site may not be reproduced, transmitted or stored in whole or in part without our written consent. Your registration and use of our system do therefore not confer any rights whatsoever to the intellectual property contained in our system.

13.5. Links to the Website and any of the pages therein may not be included in any other website without our prior written consent.

13.6. You agree not to use any automatic or manual device to monitor the Website pages or any content therein.

13.7. Any unauthorized use or reproduction may be prosecuted.

14. PROMOTION TERMS AND CONDITIONS

14.1. Every individual promotion will come with its own set of specific promotional terms and conditions (the "Promotional Terms") in addition to these Terms. You should therefore read these Terms in combination with the applicable Promotional Terms for any competition, bonus or promotion you wish to enter.

14.2. By participating in promotions you agree to be bound by these Terms and Promotional Terms.

14.3. If for any reason, a promotion does not have the Promotional Terms, such promotion will by default be governed by these Terms.

14.4. Each of the Promotion Terms regulating the implementation of any promotion is independent of the rest of the Terms. In case if one of the provisions being unsuitable or incorrect, the remaining Promotion Terms remain in force.

14.5. Participation in a promotion will be deemed to constitute full and unconditional acceptance of the Terms which includes these Promotional Terms and any applicable Promotional Terms and that our decisions are final and binding in all respects.

14.6. We reserve the right to terminate or cancel any current promotion without prior notification. Any user who infringes the Promotional Terms will be disqualified from any reward derived from said promotion.

14.7. We have the rights to withhold any credits, bonuses, coupons, loyalty points or prizes awarded as part of a promotion at its own discretion.

14.8. We have the right to inform users about current promotions or any updates by e-mail, SMS, chat, Whatsapp, social media, mobile phone, Internet browser notification or mobile application.

14.9. We disclaim any liability for inaccurate information, whether caused by the Website, user's equipment used in a promotion, or by human or technical errors related to the submission of entries.

14.10. Bonuses and Bonus money – We regularly offer you different bonuses and rewards that are credited to your Account. A bonus usually follows with the wagering requirements that have to be met in order to withdraw the funds. A bonus is awarded the bonus balance. When the wagering requirements for the bonus are met the bonus amount is transferred to the main balance and may be withdrawn at any time. If the bonuses are abused by a user, we have the right to use punitive measures: delete, decline all current bonuses and bonus winnings; to block the user's Account immediately. Using bonuses to play games with accumulated benefits (e.g. Free Spins meters) and coming back to the game following the zeroing-out of the wagering requirements to trigger or unlock the feature and collect the accumulated benefits – in this case all winnings and bonuses will be voided. The funds won using bonuses cannot be withdrawn until all bonuses are wagered. Malfunction voids all pays and plays. All bonuses have an expiry date (standard thirty (30) calendar days). The standard betting requirement for casino bonus money is 30 times the bonus amount and for sportsbooks 10 times the bonus amount. The wagering requirements of a bonus means the total amount of bets you must stake before the bonus and any accrued winnings are transferred into your cash balance. Not all bets count towards the wagering requirements (e.g. Blackjack, Roulettes, Arcade games, Video poker, Table games contribute 10% or 0% as specified; most Slot games contribute 100%).

14.11. Wagering requirements – After getting the bonus it is transferred to the bonus balance until the wagering requirements are reached. Wagering requirements are null when the balance is lower than Euro 0.10 (or the equivalent in your Account currency). You can make a withdrawal before fulfilling the wagering requirements but then you will lose your bonus money (contact customer support). Every user has the right to abandon the bonuses by requesting to Website customer support to zero the bonus balance.

14.12. Free Spins – Winnings on free spins are converted to bonus money and usually need to be wagered. The amount credited to your account after the wagering requirement is met is a maximum of 3 times of the freespin winnings.

14.13. The winnings from the bet made with Gold Bars in the game "Gold Bar Roulette" by Evolution are credited as a bonus, followed with the wagering requirements that have to be met in order to withdraw the funds.

14.14. When playing with an active bonus balance (including cash bonuses, free spins winnings, or any funds subject to wagering requirements), the maximum allowed stake per bet/spin is €5 (or currency equivalent). Any wagers placed above this maximum amount may result in the bonus and any associated winnings being forfeited.

14.15. It is strictly prohibited to use bonus funds related to any wagering-type bonus to build or accumulate game value (such as bonus rounds, progressive meters, feature states) and later convert or release that value using cash funds. Any attempt to manipulate game states across bonus and real-money play will be considered bonus abuse. Bettilt reserves the right to remove any accumulated value, void related winnings, and close the account.

15. NETENT RULES

15.1. Absolute Restriction – NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.

15.2. Blacklisted Territories – All NetEnt Casino Games may not be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.

15.3. Blacklisted Branded Games Territories – Planet of the Apes Video Slot must not be offered in: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine (in addition to 15.2). Vikings Video Slot must not be offered in: Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America. Narcos Video Slot must not be offered in: Indonesia, South Korea. Street Fighter Video Slot must not be offered in: Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela. Fashion TV Video Slot must not be offered in: Cuba, Jordan, Turkey, Saudi Arabia.

15.4. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), may only be played in: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, North Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Slovakia, Slovenia, and Sweden.

16. POKER RULES

16.1. Inter-player Collusion and Multi-accounting – Collaboration between two or more players during any game is strictly prohibited (including communicating or sharing information about the game, disclosing cards, chip-dumping). Registration of a single Account on the Website is permissible. Additional Accounts will be designated as "Duplicate Accounts". Creation of "Duplicate Accounts" constitutes a Prohibited Event (Multi Accounting). Inter-player Collusion and/or Multi-accounting leads to the closure of all Accounts, forfeiture of any winnings, confiscation of funds, and requisite actions. Any appeal against such decisions must be submitted within 7 days.

16.2. Prohibited Software – Certain software grants an unfair advantage and is strictly prohibited: robots (poker bots, auto-folders), "Solver" type software (e.g. GTOWizard, PioSolver), ICM calculators, software for storing player statistics/notes/profiling (e.g. HoldemManager, PokerTracker), "Dynamic" range software and equity calculators, seating scripts, virtual machines and remote-control software, certain Hand2Note functionalities, VPN and similar software used to hide genuine location. The list may be updated periodically. Use of prohibited software will result in severe penalties including account closure and confiscation of funds. Data mining and data sharing are strictly prohibited.

16.3. Tournament and Cash Game Rules – The Website provides cash games and tournaments on network tables and standard private cash games and tournaments for specific player groups. Players' concealed cards during tournaments and games with a minimum jackpot of "x1,000" may be retrospectively disclosed. Entry tickets have a limited validity period. We retain the right to alter tournament rules (speed of levels, blinds, starting stack, prize structure, etc.) or to cancel or postpone tournaments without prior notice. Tournament winnings are distributed as specified in the tournament lobby. In rebuy tournaments, players must have sufficient funds for a rebuy. Late registration duration is indicated in the tournament lobby. In "knockout" tournaments the guarantee is contingent upon prize pool size and cumulative bounty amounts. In "qualification" tournaments the number of paid places may exceed the number of remaining players during late registration. It is not possible to unregister during late registration.

16.4. Incidents: Malfunction, Disconnection, and Bugs – In the event of a disconnection you may contact customer support; any reimbursement or compensation will be decided solely at the Company's discretion. Player's computer or internet connection related incidents: the Website cannot be held liable. During tournament play, an automatic transition to "absent" mode occurs (you will only forfeit your blinds until reconnection). In the case of cash games, funds are temporarily suspended on the table and automatically returned to your account after a designated duration. In the event of website bug or malfunction: for Tournaments, if the tournament is definitively terminated, compensation may be provided (e.g. full reimbursement if not yet commenced; if paid winners have not been determined, one half of the prize pool distributed equally among remaining players and one half proportionally based on chips; if paid winners have been determined, each remaining player receives an amount corresponding to the next paid place plus distribution of the remaining prize pool). For Cash games, your funds will be temporarily frozen on the table and automatically restored to your account after a few minutes.

16.5. In-Game Conduct – Engaging in discussions or sharing information about your hand when facing multiple adversaries is strictly prohibited. Sitting at a cash game table without the intention of playing to block the seat is forbidden. When joining a cash game table, players must actively participate or vacate the seat. Persistently following a player from table to table against their wishes is not allowed. In heads-up cash games the practice of "buttoning" (playing only when on the button) is prohibited. Deliberately disconnecting to gain additional decision-making time is strictly forbidden. All forms of "softplay" aimed at assisting a friend in avoiding elimination are prohibited.

16.6. Software Licensing and Disclaimer – The Company extends a non-exclusive, non-transferable, revocable, and limited license to players who have downloaded the Software. The Software remains the exclusive property of the Company. Any form of alteration or use for purposes other than accessing the Website is strictly prohibited. The Company disclaims responsibility for the content present on third-party sites accessible through links on this Website.

17. RESPONSIBLE GAMING POLICY

Please refer to our Responsible Gaming Policy.